International Journal of Social Sciences and Humanities (IJSSH)

The study aimed to identify the impact of digital transformation on the quality of service in charitable societies in the city of Hebron. The study conducted on administrators working in Al Ihsan Charitable and Al Amal Association for Deaf Children. The questionnaire was used as a data collection tool to a random sample of (50) individuals. The descriptive analytical method used to analyze the study tool. The results indicated a statistically significant impact of digital transformation with its dimensions (strategy, organizational culture, infrastructure, legislative environment) on the quality of service. Overall, service quality in charities is low. Finally The results indicated that the obstacles to digital transformation in charities are medium, and they were represented in: (information security risks in light of the use of technology, negative dealing with technology, limited localization of technology needed for digital transformation, lack of financial support from the government Weak citizen’s technological culture, privacy threat and information crimes). The study came out with several recommendations, (the necessity of charities directing to digital transformation, working to strengthen the infrastructure for digital transformation, paying more attention to charities by providing the necessary financial support, issuing government legislation necessary for digital transformation to ensure privacy and confidentiality the information).